Privacy notice

Who we are

Border Garden Care is the trading name of Thomas Stephenson, a sole trader based in Carlisle, Cumbria. For privacy questions, email tom@bordergardencare.co.uk.

Information we collect

If you make an enquiry, we may collect your name, email address, telephone number, postcode or area, selected services, preferred contact method and details about the garden work requested.

How we use it

We use enquiry information to respond to you, understand the work needed, arrange quotes or visits and keep reasonable records of customer communication.

Lawful bases

Enquiry information is used where it is necessary to take steps before agreeing work, for legitimate interests in responding to enquiries and running the business, and where records are needed for legal or tax obligations.

Sharing

Personal information is not sold. It may be processed by service providers used to run the website, send enquiry emails and protect the form from spam, such as Cloudflare where configured. It may also be shared where required by law.

How long we keep it

Enquiry and customer information is kept only for as long as reasonably needed for communication, record keeping and legal or tax obligations.

Cookies

This version of the website does not use analytics cookies. If analytics or tracking tools are added later, this notice should be updated first.

Your rights

You can ask to access, correct or delete your personal information, or object to certain uses of it. You can also ask for processing to be restricted or for a copy of information you have provided.

Complaints

If you are unhappy with how your information is handled, please email tom@bordergardencare.co.uk. You also have the right to complain to the Information Commissioner's Office.

Last updated

This privacy notice was last updated on 19 July 2026.